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Կազմակերպություն «ՎԱՐԿՍ ԷՅ ԷՄ» ՈՒՎԿ ՓԲԸ
Contact Center Specialist

Varks.am is seeking for energetic and highly motivated specialists for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner.

Job responsibilities
Answer customer’s enquires through incoming call/email or chat in a timely manner
Provide general information (procedures, services, payments, promotion, offers etc), inform the customer about the complaint status and resolution
Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor
Attract potential customers through incoming and outgoing calls, make cross sell and up sale
Satisfy the customer by finding an appropriate solution
Carry out the satisfaction inquiry campaign established by the Quality Team
Carry out retention and loyalty campaigns established by the Retention and Loyalty
Make outbound calls as assigned
Perform other tasks as assigned
Required qualifications

Bachelor of University or yet a student
Preferably 1 year of work experience in help line or Customer services related fields
A natural communicator
Confident and can-do, with an ability to deliver an excellent customer service
Proficient in Armenian (written and verbal)
Knowledge of English and Russian language is a plus
With good knowledge of MS Office (Word, Excel, Outlook) will be an asset
Responsible
Able to listen and resistance in stress.
Able for shift work
Able to work on week-ends

Աշխատավայր: ք․ Երևան
Աշխատաժամանակը: Ամբողջ օր
Պահանջվող որակավորումները: Ծանոթացեք նկարագության մեջ
Դիմելու ընթացակարգը: Interested candidates are welcome to apply here: https://talent.cake.hr/jobs/c97b1262-50f1-4913-b1ce-54e5201dfa7d/http:%2F%2Fvrk.am%2Ffgu00
Վերջնաժամկետ
2020-02-09